Living and working in the UAE comes with many opportunities, but it also requires staying informed about your legal rights and employment status. The Ministry of Human Resources and Emiratisation offers a range of enquiry services designed to make this easy and accessible for everyone.
From checking your labour contract and verifying work permits to tracking salary payments and company compliance, MOHRE’s digital tools provide quick and reliable access to essential employment information. Whether you’re a new employee, a long-time resident, or an employer, understanding how to use these services can help you stay protected and informed in the UAE’s dynamic job market.
What is MOHRE?
The Ministry of Human Resources and Emiratisation, commonly known as MOHRE, is the central authority that manages labor affairs in the UAE’s private sector. It plays a crucial role in maintaining balance between the rights of employees and the responsibilities of employers. From issuing work permits to monitoring wages and resolving disputes, MOHRE ensures that workplace regulations are followed and that fair treatment is upheld across the board.
Previously recognized as the Ministry of Labour, it has evolved to support the UAE’s goal of building a more efficient and transparent labor system, while also encouraging the inclusion of Emirati talent in the workforce. Through its advanced digital platforms and service centers, MOHRE has made it easier than ever for both workers and companies to access important employment services and stay compliant with the country’s labor laws.
Services Provided by the MOHRE
The Ministry of Human Resources and Emiratisation plays a central role in managing the UAE’s labour system. Whether you’re an employee navigating job regulations or an employer looking to stay compliant, the ministry offers a wide range of enquiry services that bring transparency, efficiency, and legal clarity to the workplace.
These services are easily accessible through the official Mohre website and mobile application—making it possible to manage work-related matters anytime, anywhere.
🔍 Key Enquiry Services You Should Know
✅ 1. Labour Contract Verification
Quickly confirm your employment contract details, including salary, job title, duration, and company information—all using your passport or transaction number.
✅ 2. Work Permit Status Tracking
Monitor the status of your work permit or application in real-time, so you’re never left guessing about your legal standing in the UAE.
✅ 3. Wage Protection System (WPS) Monitoring
Ensure your salary is being paid on time. This service verifies payments under the WPS and helps resolve wage-related issues.
✅ 4. Labour Complaint Status Updates
Filed a complaint? Check the progress of your case online, including investigation stages, hearing outcomes, and resolutions.
✅ 5. Company & License Verification
Look up details about registered companies—such as license validity, legal compliance, and workforce information—to ensure legitimacy before accepting a job.
✅ 6. Emiratisation Quota Enquiry
Employers can view nationalization quota requirements and track workforce composition to support local hiring goals.
✅ 7. Absconding Case Inquiry
Employers can file or check the status of absconding reports. This helps manage workforce accountability and legal documentation.
✅ 8. Dispute Resolution Support
The ministry offers pre-court mediation services to resolve workplace conflicts amicably and efficiently—benefiting both sides.
✅ 9. Health & Safety Compliance
Stay updated on labour safety rules, including seasonal protections like the Midday Break Rule during peak summer months.
✅ 10. Establishment Enquiry
Businesses can access important information about their company’s labour records, licensing, and overall compliance.
✅ 11. Application & Transaction Status
Track the progress of any service application submitted to MOHRE, including visa renewals, labour card issuance, and more.
✅ 12. Bank Guarantee Management
View and manage financial guarantees placed for your workforce—essential for employers to remain compliant with regulations.
✅ 13. Auto-Refund Services
Eligible refunds for cancelled or rejected transactions are automatically processed—saving time and avoiding manual requests.
✅ 14. End-of-Service Benefits Scheme
A modern savings plan that helps employees secure and receive their end-of-service entitlements in a structured, reliable way.
✅ 15. Basic Health Insurance Scheme
The ministry ensures access to essential healthcare by supporting a basic insurance system for low-income and private sector workers.
These enquiry services reflect MOHRE’s mission to make employment in the UAE more transparent, fair, and digitally accessible. Whether you’re managing a team or building your career, using these tools effectively can make a big difference.
How to Contact MOHRE or Submit a Labour Enquiry in the UAE
Reaching out to the Ministry of Human Resources and Emiratisation is easier than ever, thanks to its multiple accessible channels that cater to both digital-savvy users and those who prefer traditional, in-person support. Whether you need clarification on a labour matter or want to file a formal complaint, MOHRE ensures that your voice is heard and your issue is addressed promptly.
Below are the various methods available to submit enquiries or complaints through official website:
💬 1. Online Feedback via “Customer’s Voice” Portal
The official website features a dedicated Customer’s Voice platform—an easy-to-use system where individuals can submit suggestions, concerns, or complaints directly to the ministry. This option is perfect for users who prefer a quick, web-based solution.
📞 2. 24/7 MOHRE Support Hotline
For real-time support, you can call 600590000—a multilingual hotline that operates around the clock. Whether you have a basic question or a complex labour issue, trained representatives are available to guide you step by step.
💻 3. Live Chat & Email Assistance
If you prefer written communication, you can either use the live chat feature available on the official website or send an email to [email protected]. This is especially helpful for those who want to keep a written record of their correspondence.
🏢 4. Visit a MOHRE Service Centre
MOHRE has service centres across the UAE where individuals can lodge their complaints or submit enquiries in person. Be sure to carry all relevant documents to speed up the process.
📱 5. Use the MOHRE Mobile App
Download the MOHRE mobile app (available for both Android and iOS) to manage your labour matters on the go. From submitting enquiries to receiving updates through push notifications, the app is a convenient tool for both workers and employers.
🚗 6. Tawseel Mobile Services (Home Visit Assistance)
MOHRE provides Tawseel Services for individuals who have trouble accessing service centers, such as elderly individuals, expectant mothers, or People of Determination. This personalized home-visit service ensures that no one is left out of the system.
📝 Steps to Submit a MOHRE Enquiry or Complaint
Whether you’re an employee facing a workplace issue or an employer seeking clarity on labour regulations, the Ministry of Human Resources and Emiratisation (MOHRE) offers a straightforward process to submit enquiries or lodge formal complaints. Here’s a step-by-step guide to help you navigate the system with ease:
✅ Step 1: Choose Your Preferred Submission Channel
You can reach MOHRE through several convenient options:
- MOHRE website
- Mobile application
- Call centre (80060 or 600590000)
- Live chat or email ([email protected])
- Tasheel centres
- In-person at a MOHRE service centre
- Tawseel home service (for people of determination, elderly, etc.)
✅ Step 2: Prepare Required Information
Before you begin, make sure you have all relevant documents and information ready. This may include:
required documents
Emirates ID
Passport number
Labour card or work permit details
Contract copy
Employer or company details
Any evidence related to the complaint (messages, payslips, etc.)
✅ Step 3: Submit Your Enquiry or Complaint
Depending on your channel:
- Online: Fill out the enquiry/complaint form on the MOHRE portal or app. Select the correct category (labour, wages, permits, etc.).
- Call or Live Chat: Speak to a MOHRE representative and provide your information.
- In-Person: Visit the centre and submit documents physically.
✅ Step 4: Receive Acknowledgment
Once submitted, you will receive a reference number or case ID. Keep this for tracking your case status. You’ll also get notifications via SMS, email, or through the app.
✅ Step 5: Follow Up on the Status
You can track the progress of your enquiry or complaint using:
- The official app
- The official website
- Or by calling the support hotline
✅ Step 6: Receive Resolution or Attend a Hearing
MOHRE may resolve the issue directly, or invite both parties for mediation. In unresolved cases, the matter may be referred to the Labour Court, where MOHRE will provide a detailed case report.
By following these steps, you ensure your concern is processed through the correct legal and administrative channels. MOHRE’s streamlined system is designed to protect both worker and employer rights fairly and efficiently.
Sure! Here’s a clean, short, and SEO-friendly table version of the types of ministry inquiries and complaints, written in a clear flow for blog readers:
Types of MOHRE Inquiries & Complaints
| Category | Description |
| Contract Verification | Confirm job title, salary, and contract validity. |
| Work Permit Tracking | Monitor application status and renewal stages. |
| Complaint Follow-Up | Check updates on submitted grievances or hearing schedules. |
| Salary Issues | Report unpaid or delayed wages under WPS protection. |
| Workplace Safety Violations | Report unsafe conditions or breaches like working in extreme heat. |
| Penalty Appeals | Challenge administrative fines or legal notices. |
| Group Disputes | Resolve conflicts involving 50+ workers through MOHRE-led mediation or referral. |
Complaint Processing, Appeals, and Escalation
Once a complaint is submitted to the Ministry of Human Resources and Emiratisation , it goes through a systematic and transparent process designed to ensure fairness for all parties involved. Whether you’re an employee seeking justice or an employer responding to a claim, here’s how the process unfolds:
🔄 1. Initial Review and Registration
After submission, MOHRE registers the complaint and conducts an initial assessment to verify its validity. You’ll receive a case number that allows you to track the progress online or via the mobile app.
👥 2. Mediation and Resolution Attempt
A MOHRE official contacts both parties to facilitate mediation. Most issues—such as salary disputes or minor contract violations—are resolved at this stage through mutual agreement.
📤 3. Employer’s Response
Employers are given a set timeframe to respond. If they fail to cooperate or reject the claim without grounds, the complaint progresses to the next stage.
⚖️ 4. Escalation to Labour Court
If mediation fails or the issue is beyond MOHRE’s authority (like serious violations or repeated non-compliance), the case is formally referred to the Labour Court. MOHRE provides a detailed report to support the legal proceedings.
📑 5. Filing an Appeal
If a party disagrees with the final decision—whether issued by MOHRE or the court—they can file an official appeal. Appeals must follow specific timelines and legal procedures, and may require additional documentation or legal representation.
📬 6. Final Ruling and Enforcement
Once a final judgment is issued, the decision is binding. MOHRE ensures that outcomes are implemented—whether it’s unpaid salary release, reinstatement, or penalties on the employer.
MOHRE’s structured approach ensures that every complaint is treated with professionalism and impartiality. The goal is to foster a just, safe, and compliant work environment for everyone in the UAE labour market.
📡 How to launch mohre inquiry & Get Support for Your Case
Once you’ve submitted a complaint or enquiry to MOHRE, staying informed is easy. The ministry provides several reliable tools and support options to keep you updated every step of the way.
🧾 Track Status Online or via App
Check your case or enquiry progress anytime using:
- Official Website: Enter your case or transaction number in the tracking section.
- Official App: Get real-time updates, alerts, and required actions via mobile.
📞 24/7 Call Support
Dial 80060 for round-the-clock help in multiple languages—ideal for immediate assistance or case clarifications.
📱 Social Media Channels
Stay connected with MOHRE through platforms like Twitter and Instagram for regular updates, important announcements, and quick answers to frequently asked questions.
💬 Chat & Email Help
- Live Chat: Available on the site for quick questions.
- Email: Write to [email protected] for formal follow-ups or document issues.
How to Write a Clear and Concise Email to MOHRE Customer Service
State the Purpose:
Begin with a clear subject line and a brief introduction explaining the reason for your email.
Be Specific:
Include relevant details, such as your reference number or case ID.
Use Simple Language:
Keep the message straightforward and avoid jargon.
Ask Direct Questions:
If seeking clarification, ask specific questions to help MOHRE respond efficiently.
End with a Request:
Conclude by stating what action or resolution you are hoping for.
🏢 Visit a Service Centre
Prefer speaking in person? For direct assistance, bring your ID and reference number to any MOHRE or Tasheel center. The ministry ensures you’re always informed—whether online, over the phone, or in person.
📝 Tips for a Smooth Process
Here are some important pointers to help you make sure effective handling of your MOHRE inquiry or complaint:
📂 Be Well-Prepared
Gather all necessary documents—such as your Emirates ID, passport, and any supporting evidence—before initiating your case. This will save time and assist to expedite the procedure.
📞 Choose the Right Channel
For urgent matters or immediate concerns, opt for the call centre or live chat for faster response times and personalized assistance.
🔄 Track Your Progress
To be informed on your case status and critical developments, keep track of your confirmation number and activate alerts on the official app or website.
📑 Stay Organized
Ensure all documents are clear, complete, and correctly submitted. Incomplete submissions may delay your case.
🕒 Act Quickly
Submit your enquiry or complaint as soon as the issue arises. Early action increases the chances of a quicker resolution.
Key Areas Addressed by Ministry of Human Resources and Emiratisation
Employment Contracts(mohre annual leaves)
The ministry ensures that employment contracts comply with legal standards, protecting both employees and employers. Key elements include:
- Standard work hours are typically set at eight hours daily or forty-eight hours per week; Ramadan calls for less hours.
- Employee Rights: This includes breaks, overtime compensation, weekly days off, and annual leave entitlements.
Wage Protection System (WPS)
The Wage Protection System (WPS) ensures that employees receive their wages on schedule and in full. Noncompliance is addressed by reporting channels and timely response.
Workplace Dispute Resolution
MOHRE offers mediation services to resolve conflicts between employers and employees, often settling disputes within two weeks. Unresolved issues are referred to the courts for further resolution if necessary.
Health and Safety Regulations
The Ministry of Human Resources and Emiratisation enforces strict health and safety regulations to protect workers.This includes:
- Outdoor Work Restrictions: The enforcement of a ban on outdoor work during peak summer hours to prevent heat-related illnesses.
- Anti-Discrimination Compliance: Ensuring adherence to laws that protect workers from discrimination in the workplace.
Employee Benefits and End-of-Service Rights
The ministry ensures that employees receive their rightful end-of-service benefits, including gratuity, and other benefits as outlined in the contract and UAE labour laws.
MOHRE trademarks
Twafouq – Labour Dispute Resolution
Twafouq centres help resolve labour disputes quickly—usually within 10 working days. They act as mediators between employers and workers across the UAE.
Tasheel – Simplifying Labour Transactions
Tasheel is an online platform that handles work permits, labour cards, document submissions, and contract cancellations—making employment processes easier for all.
Taqyeem – Workforce Evaluation Service
Taqyeem verifies company licenses and manages worker registrations in labour camps, supporting workforce stability across the country.
Taw-seel – Mobile Services
Taw-seel delivers MOHRE services to your location through mobile vans. Ideal for busy professionals needing employment or business-related assistance at home or office.
Tawjeeh – Labour Law Awareness
Tawjeeh centres offer legal guidance, training, and labour contract issuance to ensure both employers and employees understand their rights.
Tadbeer – Domestic Worker Services
Tadbeer provides a transparent system for hiring domestic workers, managing sponsorships, insurance, and resolving conflicts between families and workers.
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MOHRE Service Centre Locations in the UAE
The ministry operates several service centres across the UAE to address labour-related concerns for both employees and employers. Below are the key locations:
1. Abu Dhabi
- Main Branch: Al Mushrif
- Services include labour inquiries, contract approvals, and dispute resolution.
- Contact: +971 2 627 3666
2. Dubai
- Tasheel Centre: Al Qusais
- Services: Work permits, contract amendments, and employment services.
- Contact: +971 4 230 2600
3. Sharjah
- Industrial Area 4
- Services: Wage disputes, contract validation, and general labour services.
4. Ajman
- Al Rashidiya Area
- Services: Employment contract processing, complaints, and related services.
5. Ras Al Khaimah
- Al Nakheel Area
- Services: Employment documentation and labour dispute resolution.
6. Fujairah
- Hamad Bin Abdulla Road
- Services: Employment inquiries, complaints, and regulatory compliance.
7. Al Ain
- Town Centre
- Services: Work permits, grievance handling, and full-service labour support.
Legal support and services:
The ministry provides legal assistance and services to both employers and employees.These include assistance with employment contracts, dispute mediation, wage protection, and resolving workplace grievances. MOHRE ensures compliance with UAE labour laws, provides legal guidance on employee rights, and offers mediation services to resolve conflicts.
In case of violations, the Ministry also enforces penalties and ensures that workers’ legal entitlements, including health and safety regulations, are upheld.
Conclusion
In the United Arab Emirates, the Ministry of Human Resources and Emiratization is an essential resource for companies and workers alike.With its wide range of services, including labour contract verification, work permit tracking, and dispute resolution, the ministry ensures transparency and compliance within the workforce.
By utilizing ministry’s accessible digital tools and service centres, individuals can stay informed, resolve issues efficiently, and protect their legal rights under UAE labour laws. For seamless management of work-related concerns, leveraging MOHRE’s services is a must for both employees and employers.
What is the purpose of MOHRE?
MOHRE (UAE Ministry of Human Resources and Emiratisation) oversees labor laws, ensures fair work conditions, and manages employment regulations in the private sector.
What documents are required for MOHRE?
Typically, you’ll need a valid passport, visa copy, Emirates ID, employment contract, and recent passport-size photo for MOHRE services.
What is Category 3 in MOHRE?
Category 3 includes companies that don’t comply with Emiratisation quotas or have labor violations, facing higher government fees.
How can I check my MOHRE status?
Visit the MOHRE website or app, enter your labor card or passport number to track your work permit or contract details.
