If you commute in Dubai on a daily basis and utilize public transportation such as the Metro, buses, or trams, you must keep track of your NOL card balance.Running low on balance can delay your journey, especially during peak hours. Fortunately, checking your NOL card balance is fast, simple, and can be done online, through a mobile app, or even at metro stations.
In this updated 2025 guide, we’ll walk you through all the reliable methods to check your NOL card balance in Dubai, so you can travel stress-free and avoid any unwanted surprises.
What is a NOL card?
The Dubai Roads and Transport Authority (RTA) issues Nol Cards, which are smart cards that allow users to pay for public transit and other services with a single touch. It is widely utilized around the city to provide convenient, cashless access to:
- Dubai Metro
- Public Buses
- Water Buses
- Dubai Tram
- Paid Parking
- Some retail outlets and taxis
Key Features of a Nol Card
Contactless & Rechargeable
Multiple Card Types (Silver, Gold, Blue, and Red Ticket)
Used by Residents & Tourists
Can be recharged online or at stations
Offers travel discounts and daily cap limits
Whether you’re a resident or a visitor, having a Nol Card makes navigating Dubai’s transport system easier, faster, and more economical.
How to Check Your NOL Card Balance Online through the RTA Website?
Visit RTA nol online portal
Visit the official RTA NOL Card Portal.
Click on “Check NOL Balance”
Find and select the “Check NOL Balance” option once you’re on the homepage.This will redirect you to the balance inquiry section.
Enter Your 10-Digit NOL Tag ID
Locate the 10-digit Tag ID on the back of your NOL card.Enter this number carefully into the provided field.
Click the “Search” Button
After entering your Tag ID, hit the “Search” button to proceed with the inquiry.
View Your Balance & Card Details
The page will display your card’s expiration date, any outstanding credit, and your current NOL amount.
How to Check Your NOL Card Balance Using the RTA Dubai Mobile App (Step-by-Step)
Easily check your NOL card balance wherever you are with the RTA Dubai mobile app.
Step 1: Download and launch the RTA Dubai App
Head over to the Apple App Store or Google Play Store on your smartphone, download the RTA Dubai app, and open it to get started.
Step 2: Choose How You Want to Log In
You can log in to the app using any of the following methods:
- Log in with your UAE Pass.
- Sign up with your email and a password to create a new account.
- Alternatively, you can proceed as a guest without creating an account.
Step 3: Navigate to the Services Menu
From the main dashboard of the app, tap on the “Services” section to view the available options.
Step 4:explore categories
Go to the Nol Card Services website.Under the services menu, you’ll find categories such as:
- Parking
- Vehicle Licensing
- Driver Licensing
- Traffic Fines
- Salik
- Nol
Select ‘Nol’ to proceed.
Step 5: Choose the Balance Check Option
You’ll see two options:
- Check your Nol Balance
- Top Up Nol Card
Tap on ‘Check your Nol Balance’.
Step 6: Enter Your NOL Tag ID
Press “Check Card Info” after entering the 10-digit NOL Tag ID that may be located on the back of your card.
Step 7: Check Your NOL Card Balance
Your current balance, pending credits, and card details will be shown on the screen.
Bonus: Scan Your NOL Card for Instant Balance
The app also offers a card scanning feature – simply tap your card on the back of your NFC-enabled phone to instantly check your balance without entering the Tag ID.
Easily Check Your NOL Card Balance with the Nol Pay App (Step-by-Step Guide)
If you prefer managing your NOL card balance on the go, the Nol Pay app is an excellent option.The app makes it simple to manage your card’s information, monitor transaction history, and check your NOL card balance. Quickly check your NOL card balance by following these straightforward steps in the Nol Pay app.
Step 1: Install the Nol Pay App on Your Device
Start by downloading the Nol Pay app from the Google Play Store or Apple App Store. Once the app is installed, open it to begin managing your NOL card.
Step 2: Select Your Language Preference
Upon opening the app, you’ll be prompted to choose your preferred language: English or Arabic. The Settings section also allows you to switch the language at any moment.
Step 3: Log In or Continue as a Guest
The Nol Pay app gives you multiple login options:
- UAE Pass: For a secure and government-linked login.
- RTA Account: Sign in with the username and password linked to your registered RTA profile.
- Guest Login: You could go as a guest if you so want.Enter your mobile number, receive an OTP verification code, accept the user agreement, and click ‘Login’.
Step 4: Locate the ‘Check Card Info’ Feature
Once you’re signed in, you’ll land on the app’s main screen. From there, find and tap on the ‘Check Card Info’ option to proceed.Tap on this option to proceed.
Step 5: Scan Your NOL Card
Next, you’ll be prompted to scan your NOL card using your phone’s camera. Ensure your card is within the scanning range to allow the app to read it accurately.
Step 6: Access Your NOL Card Balance and Transaction Details
Once the card is successfully scanned, your current NOL card balance, card details, and transaction history will be displayed on the screen. You’ll be able to easily keep track of your card usage and available balance.
Bonus: Other Ways to Check Your NOL Card Balance
Apart from the Nol Pay app, there are other ways to check your NOL card balance using these alternative methods:
Vending Machines:These machines, which are available at Metro stations, let you quickly check your balance.
- SMS Method:To check your balance via text message, simply send your 14-digit NOL Tag ID number to 511.
- Retail Stores: A few participating stores additionally offer NOL card balance services.
Why Choose the Nol Pay App?
The Nol Pay app offers a smooth and hassle-free way to manage your NOL card. With the app, you can effortlessly check your card balance, recharge it, and view your recent transactions — all directly from your smartphone.
Check Your NOL Balance at Metro and Bus Station Kiosks
While at a Metro or bus station, you can quickly check your NOL card balance by using the ticket kiosks. Simply place your card on the machine, and the balance will appear on the screen. This method is perfect for checking your balance while on the move.
Check NOL Card Balance with number via SMS
If you prefer not to use apps or visit a vending machine, the SMS method offers a quick and reliable alternative. To check your NOL balance via SMS:
Send your 14-digit NOL Tag ID to 511 via text message.
Once your card is registered, just text BAL to 511 for your balance.
You will receive a text message containing your NOL card balance.
Note: Standard SMS charges may apply based on your mobile service provider.
Check Your NOL Balance at Retail Outlets
Certain retail locations in Dubai provide NOL card services, such as balance inquiries. These outlets are usually found in shopping malls or busy areas.Simply visit a participating retail location, ask for a balance check, and they will quickly provide you with your current balance.
Why Choose These Methods?
Each of these methods provides a convenient alternative to check your NOL card balance, depending on your location and preferences. Whether you’re out and about or at home, you can quickly access your balance using one of these easy options.
Check NOL Card History
To check the transaction history of your NOL card and view all your past activities, including trips, top-up amounts, and dates, follow these easy steps:
To view your NOL card transaction history and all previous activities, such as trips, top-up amounts, and dates, follow these simple steps:
- Access the NOL Card Transaction History Page:
Visit the official RTA website or open the RTA mobile app to navigate to the transaction history section. - Enter Your NOL Tag ID:
Input the 10-digit NOL Tag ID located on the back of your card to access your account details. - Complete the Human Verification:
For security purposes, you’ll need to pass a human verification step to confirm your identity as the authorized user. - Click ‘Next’: Once you’ve completed the verification, click the “Next” button to access your detailed transaction history.
By following these simple steps, you can easily track your past journeys, monitor top-ups, and check the dates of each transaction, giving you full control over your NOL card activities.
Understand nol card system in Dubai
The NOL Card system in Dubai offers four distinct types of cards, each designed to cater to different types of commuters and their needs:
1. Red NOL Card
The Red NOL Card is a basic, prepaid travel card primarily used for single journeys on public transport such as the Metro and buses. It is designed for occasional commuters and provides an affordable option for short trips. This card is valid for 10 uses and remains active for 90 days from the date of activation.
2. Blue NOL Card
The Blue NOL Card is a personalized card that offers added benefits. It functions similarly to a standard NOL card but comes with the advantage of discounts for specific groups such as students, elderly passengers, and persons of determination. This card is ideal for frequent commuters who enjoy personalized benefits and discounts.
3. Silver NOL Card
The Silver NOL Card is a versatile option that offers the same basic features as the Blue NOL Card, allowing you to travel on all modes of public transport. However, it has some added flexibility and is geared towards those who need a rechargeable card for frequent travel. It’s often chosen by those who want more convenience without opting for the personalized Blue NOL Card.
4. Gold NOL Card
For those who prefer premium service, the Gold NOL Card provides first-class access to luxury seats on the Dubai Metro and ferry services. If you enjoy a higher class of travel, this card ensures you are seated in the best available sections, offering an elite commuting experience with added comfort and exclusivity.
Each of these NOL cards is tailored to provide users with a convenient and efficient way to travel across Dubai’s vast public transportation network. Depending on your needs, you can choose a card that best suits your travel habits and preferences.
How is nol card fare calculated?
The NOL card fare in Dubai is determined by several factors, including the mode of transport (Metro, bus, tram, or water transport), the distance traveled, and the zones crossed. Dubai is segmented into 7 zones, and your fare is determined by how many zones you travel through during your journey.For Metro and tram travel, the fare is calculated based on the number of zones crossed, while for bus travel, the fare is distance-based.
Additionally, the fare varies by card type (Red, Blue, Silver, or Gold). Each card type offers different benefits, with Gold NOL cards providing premium services like access to first-class seating. The fare can also differ depending on peak and off-peak times, with some services being more expensive during busy periods.
How to recharge nol card online and offline?
RTA Website: Log in, go to NOL section, select “Top Up,” and pay using a credit or debit card.
| RTA Mobile App | Log in, select “Top Up,” and complete payment. |
| NOL Pay App | Log in, tap “Top Up,” choose amount, and pay. |
| Vending Machines | Insert card at Metro stations, select amount, and pay with cash or card. |
| Retail Stores & Petrol Stations | Top up your card at designated locations. |
| ATMs | Use ATMs offering NOL card recharging services. |
Common Issues while Balance Checking
| Incorrect NOL Tag ID | Ensure the 10-digit NOL ID is entered correctly without spaces or mistakes. |
| No Internet Connection | A weak or intermittent connection can prevent balance retrieval. Ensure a stable internet connection. |
| Card Not Registered | Unregistered cards (e.g., Blue NOL Card) can’t be checked online. Register via the RTA website or app. |
| Card Expiry or Inactive | Check for an expired or deactivated card. Renew if necessary. |
| App or Website Glitch | Refresh the page or update the app if technical issues occur. |
| Insufficient Funds | Ensure there are enough funds on the card before checking the balance. |
| SMS Balance Check Errors | Follow the correct format when texting your NOL Tag ID to 511. |
| Vending Machine Malfunction | If the vending machine is unresponsive, use another machine or try an alternative method. |
| Language Setting Issues | Ensure the correct language (English or Arabic) is selected in the app or website. |
| Account Login Issues | Verify your login credentials if having trouble accessing the app, especially UAE Pass or account details. |
Minimum Balance Requirements
To travel smoothly on Dubai’s public transport, you need to have at least AED 7.5 on your NOL card. For two way travel you need to have at least AED 15 on your card to cover both trips. Avoid the following situations to prevent any disruptions or fines:
Insufficient Funds: Always have enough balance on your NOL card for your journey. Insufficient funds will not allow you to use public transport.
Expired Card: Check your NOL card expiry date and renew it before it expires to avoid travel disruptions.
Failure to Top-Up: Check and top-up your NOL card regularly to meet the minimum balance requirement for smooth travel.
Essential Tips to Maximize the Benefits of Your NOL Card
Use the Right Card for Your Needs: Choose between Red, Blue, Silver, or Gold NOL cards based on your travel frequency and preferences. The Blue card offers discounts for students and seniors, while the Gold card provides access to premium seating on the Metro.
Monitor Your Balance Regularly: Check your balance frequently to ensure you have enough funds for smooth travel. Use the RTA website, apps, or vending machines to stay updated.
Top Up in Advance: Avoid the hassle of running out of balance during peak hours by topping up your card ahead of time. You can do this easily via the RTA website, mobile apps, or at retail outlets.
Take Advantage of Off-Peak Travel: If your card is linked to the Silver or Gold NOL card, try to travel during off-peak hours to avoid higher fares and enjoy quieter travel.
Register Your Card: Registering your Blue NOL card ensures you get access to discounts and special offers. It also makes it easier to retrieve your balance and transaction history.
Use the Nol Pay App: For quick recharges and easy balance checking, use the NOL Pay app, which also allows you to track your spending history.
Combine Travel Modes: Save on travel costs by combining the use of Metro, tram, and bus services with the same card. Ensure you have enough balance for the entire trip, especially if traveling across multiple zones.
Set Up Auto Top-Up: Some mobile apps offer auto top-up features to ensure your card is always ready for use without worrying about manual recharge.
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FAQs
1.How can I check my NOL card balance online?
You can view your NOL card balance by visiting the official RTA website. Just enter the 10-digit NOL Tag ID found on your card and complete the security check to see your current balance.
2. Can I check my NOL card balance using the RTA Dubai app?
Yes, the RTA Dubai mobile application allows users to manage their NOL cards. Once you log in, navigate to the card section to see your balance and other related information.
3. Is it possible to check my NOL card balance via SMS?
Absolutely. To check your balance through SMS, simply send your 14-digit NOL Tag ID to 511. If your card is registered, you can also text “BAL” to 511 for a quick balance update.
4. How do I view my NOL card transaction history?
To see your full usage history, including travel and top-ups, go to the transaction history section of the RTA website or mobile app. Input your NOL Tag ID and complete the captcha to access your data.
5. What is the minimum balance required on a NOL card?
To begin a trip using your NOL card, you must have a minimum available balance of AED 7.50. This ensures coverage for at least the shortest fare zone.
6. Where else can I check my NOL card balance?
NOL card balances can also be checked at ticket machines found in metro and bus stations. Simply tap your card on the reader, and your balance will appear instantly on the screen.
7. What should I do if my NOL card is lost or stolen?
If your card goes missing, report it as soon as possible through the RTA website, app, or customer helpline. This helps prevent misuse and allows you to transfer any remaining credit to a replacement card.
