ICP Smart Services UAE: Your One-Stop Digital Hub for Residency & Immigration
Imagine managing your visa, Emirates ID, and residency status in just a few clicks—no long queues, no paperwork, and no hassle. ICP Smart Services (Formerly Known as ICA Smart Services) is the UAE’s cutting-edge digital platform that brings government services to your fingertips, making travel, residency, and official documentation smoother than ever.
Developed by the Federal Authority for Identity, Citizenship, Customs & Port Security (ICP), this system centralizes essential services like visa applications, permit renewals, entry/exit registrations, and fine payments—ensuring a seamless experience for both residents and visitors.
Whether you’re a business owner setting up in the UAE, a resident handling legal formalities, or a traveler ensuring compliance, ICP Smart Services provides a fast, secure, and user-friendly solution to manage all your government-related tasks in one place.
Comprehensive Overview of ICP Smart Services
ICP Smart Services, managed by the Federal Authority for Identity, Citizenship, Customs & Port Security (ICP) in the UAE, provides a digital platform for identity management, visa processing, residency services, and business-related applications. It streamlines procedures for individuals, businesses, tourists, and government entities, ensuring a seamless and efficient experience.
Major services
| Category | Service | Description |
| For Individuals | Application Tracking | Check the status of submitted applications anytime from a web-enabled device. |
| Emirates ID Services | Apply for a new Emirates ID, renew an existing one, or request a replacement. | |
| Passport Services | UAE nationals can apply for, renew, or replace lost or damaged passports. | |
| Visa Management | Apply for, renew, extend, or cancel visas through the online portal. | |
| Entry Permits | Request, modify, extend, or cancel entry permits. | |
| Identity Verification | Secure access to services using Emirates ID for digital authentication. | |
| Family Information Updates | Modify family records (add/remove members due to marriage, birth, divorce, or death). | |
| Fee Exemption Requests | Apply for waivers on late penalties and service-related fees. | |
| Mabrouk Ma Yak | A one-stop service for newborns, covering passport, Emirates ID, birth certificate, and health insurance. | |
| Residency Renewal Rule | Residency permits can only be renewed if they have less than six months remaining. | |
| For Businesses | Company Registration | Register new businesses or renew existing company registrations. |
| Residency & Work Permits | Apply for or renew residency visas and permits for employees. | |
| Employee Visa Management | Handle visa issuance, renewal, cancellation, and status changes for workers. | |
| Labour & Employee Services | Manage labour contracts, employee records, and compliance documentation. | |
| Document Authentication | Verify the legitimacy of employee and company documents. | |
| Business Licensing | Apply for or renew business licenses and update business details. | |
| Establishment Cards | Obtain, renew, amend, or cancel establishment cards for business operations. | |
| For Tourists | Tourist Visa Applications | Apply for single-entry, multiple-entry, and long-term tourist visas (including 5-year visas). |
| Extended Family Visit Visas | New options allow family visit visas for 60 or 180 days. | |
| Travel Records | Tourists can check their entry and exit history online. | |
| Visa Extensions | Extend visit visas without leaving the country, including a one-time 30-day extension for 90-day visas. | |
| For Government Entities | Inter-Agency Collaboration | Facilitates secure data exchange between government departments. |
| Statistical Reports & Analytics | Provides reports on immigration, residency, and visa trends for policy-making. | |
| Regulatory & Compliance Management | Ensures adherence to UAE immigration laws and government policies. | |
| General Services | Financial Transactions | Pay service-related fees, clear fines, request refunds, and apply for fee waivers. |
| Application Modifications | Modify existing applications, update details, or reschedule canceled appointments. | |
| File & Record Management | Manage personal and business records related to visas, immigration, and residency. | |
| Public Queries & Support | Get assistance through a dedicated support system for all service-related inquiries. | |
| Feedback & Suggestions | Submit feedback to improve service offerings and user experience. | |
| Educational Resources | Access step-by-step guides and learning materials for service utilization. | |
| Emergency Alerts | Receive security notifications and urgent public safety updates from ICP. | |
| Customer Support | Live Chat Assistance | “Ask Hamad,” an AI-powered virtual assistant, provides real-time support in English and Arabic. |
Why Choose ICP Smart Services?
The ICP platform in the UAE offers a multitude of advantages, enhancing the experience for residents, citizens, and visitors alike. Key benefits include:
Enhanced User Experience: The platform is designed to be user-friendly, making it easy for individuals to navigate and complete various government-related tasks online.
Improved Government Efficiency: By automating processes and reducing manual interventions, ICP Smart Services streamline operations, leading to faster processing times and reduced workloads for government staff.
Increased Transparency and Accountability: Users can track the status of their applications in real-time, promoting transparency. This visibility ensures that applicants are informed at every stage, fostering trust in the system.
Support for Digital Transformation: The platform aligns with the UAE’s vision for digital transformation by integrating advanced technologies, paving the way for future innovations in public services.
How to Register for ICP Smart Services
Step 1: Visit the ICP Smart Portal
Go to the official ICP Smart Services website
Step 2: Create an Account
- Click on “Sign Up” or “Register” (usually at the top right).
- Choose the appropriate account type:
- UAE National
- UAE Resident
- GCC National
- Visitor
Enter the required details:
- Emirates ID (if applicable)
- Passport number (for visitors)
- Email Address
- Mobile Number
- Password
After entering the required details, You will receive a verification link on your phone number or registered email.You need to verify you account.
Step 4: Log in and Access Services
After verification, log in using your email/mobile number and password.
Enter any additional information required to access any specific service.This may include your passport ID, Emirates ID, residency information etc.
Follow instructions for completing your registration. You may need to accept the terms and conditions or go through further verification steps.
Once registration is complete, you can apply for services like:
- Visa applications & renewals
- Residency permit services
- Emirates ID applications
- Entry permits & extensions
Other registration methods:
- ICP Mobile App
Download the ICP Smart Services App from:
Register by entering your details and verifying via OTP
- By telephone: You can register by calling to this number: 800 9090.
- At the Airport: You can register when you arrive at the airport by submitting your Smart Number and nationality to the Smart Services desk.
UAE PASS (Recommended)
UAE PASS is a national digital identity for accessing UAE government services.
- Steps:
- Download the UAE PASS app from Google Play or Apple Store.
- Register using your Emirates ID and mobile number.
- Verify your identity via facial recognition at a UAE Pass kiosk or an ICP center.
- Use UAE PASS login on the ICP Smart Services portal to access services instantly.
Typing Centers & Amer Centers (For in-person assistance)
- Visit an ICP-approved typing center or Amer center (Dubai only).
- Provide your passport, Emirates ID (if applicable), and contact details.
- The center will register your account and submit service requests on your behalf.
Different ways to Login to the ICP Smart Services System?
There are three different methods for login:
Login with UAE Pass
Go to the ICP portal
When the login screen appears, select “Login with UAE Pass”.
To access your account, enter your Emirates ID and press the “Login” button.
Login with User Credentials
Open the ICP Smart Services website.
The sign-in page will be displayed.
Provide your registered username and password in the respective fields
Solve the reCAPTCHA
Click the Login button to enter your account.
Login with QR Code
Open the ICP Smart Services website.
Select the “Login by QR Code” option on the sign-in page.
A QR code will be generated on the screen.
Open the ICP mobile app, navigate to User Profile, and tap “Log in by QR Code”.
Scan the QR code displayed on your screen.
Once scanned successfully, you will be granted access to the ICP Smart Services platform.
How to Apply for Visas Through ICP Smart Services
The Golden Visa
The UAE Golden Visa is a long-term residency visa that allows foreign talents to live, work, or study in the UAE while enjoying exclusive benefits. It was introduced in 2019 to attract skilled professionals, investors, entrepreneurs, and outstanding students.
How to apply for a Golden visa?
Visit ICP Smart Services Portal
Go to the official website of ICP smart services by clicking on this link: https://smartservices.icp.gov.ae
Login to the account but if you are a new applicant then first register you account on the ICP portal
Move to Golden residence section:
After logging in , navigate to golden visa section. Now select public service and then click on “Golden residency”.
Review eligibility criteria:
In order to apply for golden visa, you must fulfill the eligibility criteria.So carefully review the eligibility criteria before proceeding the application.
The UAE Golden Visa is available for investors, business owners, talented professionals, researchers in different fields, and outstanding students with strong academic potential. To check if you qualify, go to ‘Golden Residency Services’ and click on ‘Check Your Eligibility’ to answer a few questions.
Application form:
- Enter personal details such as passport number, Emirates ID (if available), and contact information.
- Upload required documents, which may include:
- Passport copy
- Emirates ID (if applicable)
- Proof of eligibility (investment documents, employment contract, academic certificates, etc.)
- Medical fitness test report
- Health insurance (if required)
Pay the Fees
- Submit the application and pay the processing fee online (varies based on the visa type).
Wait for Approval & Issuance
- The ICP reviews the application and may request additional documents.Once you submit your application, it will be assessed by the concerned authorities. You can monitor your application status on the ICP Smart Services website.
Visa interview:
Some applicants may be asked for an interview or asked to provide some additional documents. As part of the process, you may need to provide biometric data. This requires visiting the nearest Customer Happiness Centre or an authorized biometric center to complete fingerprinting and other essential scan.
Receive your visa:
If approved, you will receive an entry permit (if outside UAE) or visa approval (if inside UAE).
Medical Test & Emirates ID (For Residency Visa)
- Once the visa is approved, complete the medical test and apply for an Emirates ID.
ICP Smart Services check and enquiry services
ICP Smart Services overstay fine check
Visit the ICP Smart Services Portal
- Open the official website
Access the Public Services Section
- On the homepage, navigate to ‘Public Services’ from the menu.
Select ‘Fines and Leave Permits’
- Choose the option to inquire about fines related to visa and entry permits.
Start the Fine Payment Service
- Click on ‘FINES – PAY FINES – VIOLATIONS OF ENTRY PERMISSIONS OR RESIDENCES – PAY NEW FINE’ to proceed.
Enter Required Details
- Provide the necessary information, such as:
- Passport number
- Emirates ID (if applicable)
- Nationality
Verify and Search for Fines
- Complete the captcha verification and click on ‘Search’ to check for any outstanding overstay fines.
Review and Pay (If Applicable)
- If there are fines, review the amount and proceed with online payment using the available payment methods.
ICP Smart Services visa fine enquiry
You can check your UAE visa fines online through the ICP Smart Services portal. This allows residents and visitors to inquire about overstay fines or other visa-related penalties and make payments if necessary. Follow the steps below to check your fine status using your visa number.
Visit the ICP Fine Services Portal
Select the ‘File Number’ Module
- Choose the option to search fines using your visa file number.
Enter Your Details
- Provide the following information:
- Visa number
- Department number
- Date of birth
Verify and Search
- Tick the captcha box and click ‘Search’.
How to Check Emirates ID card Status via ICP Smart Services
If you have applied for a new Emirates ID, renewal, or replacement, you can track its status online through the ICP Smart Services portal. Follow these steps to check the progress of your application:
Visit the ICP Smart Services Portal
Enter Your Details
- If you applied for a new Emirates ID, enter your Application Number (PRAN) (provided during application submission).
- For renewal or replacement applications, enter your Emirates ID number.
- Verify and Search
- Tick the captcha box and click ‘Search’ to proceed.
- View Your Emirates ID Status
- The system will show the current progress of your ID card, such as:
- Under Process (application being reviewed)
- Approved (ID card issued and printed)
- Dispatched (sent for delivery or available for collection)
- The system will show the current progress of your ID card, such as:
ICP Smart Services visa validity check
If your visa was issued in Abu Dhabi, Sharjah, Ajman, Umm Al Quwain, Ras Al Khaimah, or Fujairah, you can verify its validity and status online using the ICP Smart Services portal. This platform allows you to check essential visa details, including the expiration date and current status, ensuring you stay updated on your residency status in the UAE.
Visit icp smart service portal
Click on the “file validity” option
Two options will be available: “File Number” and “Passport Information”.
Select “Passport Information” for an easier lookup.
Choose “Residency” or “Visa”, depending on the type of visa you hold.
Provide your passport number and passport expiry date.
Select your nationality from the dropdown menu.
Tick the reCAPTCHA box to verify your request.
Click on the “Search” button to proceed.
If your visa was issued in Dubai, you will need to check its status through the GDRFA-Amer portal, as Dubai visas are managed by the General Directorate of Residency and Foreigners Affairs (GDRFA) instead of ICP Smart Services.
ICP Smart Services UAE visa application status
You can track your UAE visa application status online through the ICP Smart Services portal. This service allows applicants to check the progress of their new visa, renewal, or cancellation request.
Visit the ICP Smart Services Portal
Click on “Application Tracking”
Enter your “Request Number” in the provided field.
Tick the reCAPTCHA box to verify your request.
Click on the “Search” button to track your visa status.
ICP Smart Services personal details change
ICP Smart Services mobile number change
To update the mobile number linked to your Emirates ID, visit the ICP Smart Services portal and access the Update Personal Information section. Fill out the required form with your Emirates ID details and new mobile number. Once submitted, you will need to verify the number via OTP and pay the applicable service fee to complete the request. The update will be processed after approval.
ICP Emirates ID/ Emirates ID details change & update
It is compulsory for all residents and citizens of the UAE to notify the Federal Authority for Identity, Citizenship, Customs, and Port Security (ICP) of any changes made to the data on their Emirates ID within 30 days from the date of the change.
You can apply for a change in the details of your Emirates ID card through the ICP website or mobile application without the need for a physical appearance.
The cost of modifying or updating the details on an existing Emirates ID card via the ICP website is AED 100 (USD 27.23).
ICP Smart Services Entry Registration
According to the UAE’s national airlines, obtaining approval from the General Directorate of Residency and Foreigners Affairs (GDRFA) or the Federal Authority for Identity, Citizenship, Customs, and Port Security (ICP) is no longer a requirement for entering the UAE. As a result, both UAE residents and international visitors can now enter the country without the need for prior travel authorization or registration on the ICP portal.
ICP Smart Services vaccine registration
The Federal Authority for Identity, Citizenship, Customs, and Port Security (ICP) in the UAE offers a vaccine registration service through its Smart Services platform. This service allows travelers vaccinated abroad to register their vaccination certificates, facilitating access to benefits for vaccinated individuals within the UAE.
Who Should Register Their Vaccination Certificate?
Visitors vaccinated outside the UAE who wish to access benefits available to vaccinated individuals within the country.
UAE residents returning from abroad after receiving vaccination in another country.
How to Register Your Vaccination Certificate?
This ICP Smart Services link can be used to register your vaccine certificate or exemption.
Complete the Registration Form:
- Provide personal details such as name, passport number, date of birth, and contact information.
- Enter travel details, including port of departure and arrival.
- Input vaccination information, such as vaccine type, dates of doses, and the country where vaccination was administered.
Upload Required Documents:
- Attach a copy of your vaccination certificate.
- Upload a copy of your passport.
- Ensure all documents are in JPEG, JPG, or PDF format and do not exceed 6 MB in size.
Submit the Application:
- Review all entered information for accuracy.
- Acknowledge the declaration confirming the correctness of the provided information.
- Complete the CAPTCHA verification.
- Click “Send” to submit your application.
Upon successful registration, you will receive a QR code via the email address provided.
This QR code can be used to link your vaccination status to the Al Hosn app, the UAE’s official COVID-19 results and vaccination status application.
List of Approved vaccines in the UAE are:
Sinopharm vaccine
Pfizer-BioNTech vaccine
Sputnik vaccine
Oxford-Astrazeneca vaccine
Johnson & Johnson vaccine
Moderna vaccine
Jamalika (Sputnik V) vaccine
ICP Smart Services Al Hosn app
Travelers to the UAE with vaccination certificates issued abroad can integrate their vaccination status into the Al Hosn app, the UAE’s official health platform, by following these steps:
Before departing for the UAE, register through the “Register Arrivals” section on the Federal Authority for Identity and Citizenship (ICA) platform.
Complete the form and upload your international vaccination certificate.
After submission, you’ll receive an SMS containing a link to download the Al Hosn app.
Upon arrival in the UAE, you’ll be assigned a UID, obtainable at the airport or via the ICA app or website.
Download and install the Al Hosn app using the link provided.
Register on the app using your UID and the phone number provided during ICA registration or used for PCR testing in the UAE.
Benefits of Integration:
- Unified Health Records: Seamless access to your vaccination and PCR test results within the Al Hosn app.
- Green Pass Status: Essential for entry into public places, events, and certain facilities in the UAE.
- Travel Convenience: Simplified verification of health credentials during travel within and outside the UAE.
ICP Smart Services QR code
Upon successful registration of your vaccination certificate on ICP Smart Services, you will receive a QR code via email. Ensure that your email address is valid and active to receive this communication.
You can access all the ICP services through the mobile app available on:
ICP Smart Services near me
Abu Dhabi
| Federal authority for residency and citizenship | Address: Passport Street – Abu Dhabi Contact: 600522222 |
| Al Dhafra | Address: Madinat Zayed Branch,Western Region,next to Tamm Contact: 600522222 |
| Khalifa Medical City | Address: Hazaa Bin Zayed Street in Khalifa Medical City Contact: 600522222 |
| Liwa | Address: Western Region’s Liwa Branch of the Integrated Services Center (TAMM) Contact: 600522222 |
| Ghayathi | Address: Western Region’s Ghayathi Branch of the Integrated Services Center (TAMM) Contact: 600522222 |
Dubai
| Al Barsha Center | Address: Near the Saudi German Hospital in Dubai’s Al Barsha 3 location Contact: 600522222 |
| Al-ghazal Center | Address: Al Ghazal Mall, Dubai, Al Bida neighborhood Contact: 600522222 |
| Al-Rashidiya Center | Address: Al Rashidiya District, Dubai, across from Mohammed Noor Boys School, behind the Rashidiya Council Contact: 600522222 |
Sharjah
- Sharjah
- The address is Airport Street, Bridge No. 6, Al Rahmaniya, Sharjah, near to government buildings.
- Contact: 600522222
- Al Ghubaiba
- Address: Sharjah, Al Ghubaiba, Al Ghubaiba Preventive Medical Center
- Contact: 600522222
Ajman
- Address: Al Jurf area – University Street – Ajman Customer Happiness Center, Ajman
- Contact: 600522222
Umm Al Quwain
Address: Ramla area, adjacent to the Civil Defense building.
Operating Hours:
- Monday to Thursday: 7:30 AM – 5:30 PM
- Friday: 7:30 AM – 12:00 PM
- Break Time: 2:30 PM – 6:30 PM
Falaj Al Mualla
Address: Governmental Departments Complex in Falaj Al Mualla, Umm Al Quwain.
Operating Hours:
- Monday to Thursday: 7:30 AM – 3:30 PM
- Friday: 7:30 AM – 12:00 PM
- Saturday and Sunday: Closed
To learn more about UAE public holidays and office closures in 2025, check out this comprehensive guide.
ICP Smart Services helpline number
For assistance with ICP Smart Services, you can reach out through the following official channels:
Email: [email protected]
Telephone: 800 5111 (available 24/7) toll free number
You can contact the toll-free number +9714-313-9999 if you are not in the United Arab Emirates.
Conclusion
In a nutshell, ICP Smart Services is your ultimate go-to platform for all things visa, residency, and Emirates ID in the UAE. Whether you’re a resident, visitor, or business owner, this system makes everything faster, smoother, and way more convenient. With 2025 bringing even more digital advancements, using ICP Smart Services means less paperwork, fewer headaches, and more time to enjoy life in the UAE.
FAQs
Can I check my UAE visa status with passport number?
Visit the ICP website, pick passport information, and from the two options, select “visa” as the type. Enter your passport number and expiry date, and then pick your nationality from the dropdown menu. Finally, complete the recaptcha to check status.
How to check UAE ID status?
Visit the ICP Smart Services Portal
- If you applied for a new Emirates ID, enter your Application Number (PRAN) (provided during application submission).
- For renewal or replacement applications, enter your Emirates ID number.
- Tick the captcha box and click ‘Search’ to proceed.
- The system will show the current progress of your ID card
What services are available on ICP Smart Services UAE?
| Individuals | Application Tracking | Check the status of submitted applications anytime from a web-enabled device. |
| Emirates ID Services | Apply for a new Emirates ID, renew an existing one, or request a replacement. | |
| Passport Services | UAE nationals can apply for, renew, or replace lost or damaged passports. | |
| Visa Management | Apply for, renew, extend, or cancel visas through the online portal. | |
| Entry Permits | Request, modify, extend, or cancel entry permits. | |
| Identity Verification | Secure access to services using Emirates ID for digital authentication. | |
| Family Information Updates | Modify family records (add/remove members due to marriage, birth, divorce, or death). | |
| Fee Exemption Requests | Apply for waivers on late penalties and service-related fees. | |
| Mabrouk Ma Yak | A one-stop service for newborns, covering passport, Emirates ID, birth certificate, and health insurance. | |
| Residency Renewal Rule | Residency permits can only be renewed if they have less than six months remaining. | |
| For Businesses | Company Registration | Register new businesses or renew existing company registrations. |
| Residency & Work Permits | Apply for or renew residency visas and permits for employees. | |
| Employee Visa Management | Handle visa issuance, renewal, cancellation, and status changes for workers. | |
| Labour & Employee Services | Manage labour contracts, employee records, and compliance documentation. | |
| Document Authentication | Verify the legitimacy of employee and company documents. | |
| Business Licensing | Apply for or renew business licenses and update business details. | |
| Establishment Cards | Obtain, renew, amend, or cancel establishment cards for business operations. | |
| For Tourists | Tourist Visa Applications | Apply for single-entry, multiple-entry, and long-term tourist visas (including 5-year visas). |
| Extended Family Visit Visas | New options allow family visit visas for 60 or 180 days. | |
| Travel Records | Tourists can check their entry and exit history online. | |
| Visa Extensions | Extend visit visas without leaving the country, including a one-time 30-day extension for 90-day visas. | |
| For Government Entities | Inter-Agency Collaboration | Facilitates secure data exchange between government departments. |
| Statistical Reports & Analytics | Provides reports on immigration, residency, and visa trends for policy-making. | |
| Regulatory & Compliance Management | Ensures adherence to UAE immigration laws and government policies. | |
| General Services | Financial Transactions | Pay service-related fees, clear fines, request refunds, and apply for fee waivers. |
| Application Modifications | Modify existing applications, update details, or reschedule canceled appointments. | |
| File & Record Management | Manage personal and business records related to visas, immigration, and residency. | |
| Public Queries & Support | Get assistance through a dedicated support system for all service-related inquiries. | |
| Feedback & Suggestions | Submit feedback to improve service offerings and user experience. | |
| Educational Resources | Access step-by-step guides and learning materials for service utilization. | |
| Emergency Alerts | Receive security notifications and urgent public safety updates from ICP. | |
| Customer Support | Live Chat Assistance | “Ask Hamad,” an AI-powered virtual assistant, provides real-time support in English and Arabic. |
How Can I Use ICP Smart Services to Apply for an Exit Permit?
Go to the website
Navigate to “visa service ” section
Now click on “exit permit” service
Enter passport and visa number detail
Enter travel date
Upload all documents as required
Pay your fee
click on submit button
