Qatar Airways Staff Check-In & Travel System: Complete Guide for Employees (2025)

The Qatar Airways staff check-in process follows specific guidelines designed for active employees, retired staff, and partner airline personnel who travel on Qatar Airways flights. Each group has its own method for confirming travel, depending on whether the booking is confirmed or standby.

 Employees with confirmed tickets can complete check-in online through the Qatar Airways website, while standby travelers are required to report directly to the airport counters. These procedures ensure that staff travel is handled smoothly, maintaining efficiency and fairness across all eligible users.

What is Qatar Airways Staff Travel System

To make employee travel management easier, Qatar Airways offers a dedicated staff travel system that integrates booking, flight listing, and travel benefits. Through platforms like RAHAL and MyIDTravel, staff can access available flights, manage rebate tickets, and track seat availability in real time—simplifying both duty and leisure travel for airline personnel.

Why Check-In Procedures Matter for Employees

Adhering to the check-in policy ensures that employee travel remains organized and compliant with company standards. Timely check-in helps confirm seat availability for standby travelers and supports smooth flight operations without unnecessary delays.

Who Can Use the Staff Travel and Check-In Portals

The staff travel and check-in platforms are open to current Qatar Airways employees, former staff members who retain travel privileges, and other airline employees eligible under interline or ZED (Zonal Employee Discount) agreements. Each user type has dedicated access levels, ensuring the system remains secure, fair, and easy to use for all staff travelers.

Qatar Airways Staff Travel System(RAHAL)

RAHAL for Active Staff

RAHAL is the official staff travel platform for current Qatar Airways employees. It enables active staff to manage all aspects of their duty and leisure travel in one secure place.
Employees can use RAHAL to:

1. Book and pay for staff tickets (including ID90 or ID50 discounts).
   
2. List for standby travel and check seat availability in real time.
   
3. Amend or cancel bookings before departure.
   
4. Access policies and travel eligibility details for themselves and dependents.
   

The RAHAL system ensures all employee travel is processed under Qatar Airways’ internal guidelines, maintaining fairness and data accuracy.

How Employees Can Access RAHAL

To access the RAHAL portal, follow these steps:

1. Go to https://rahal.qatarairways.com.qa.
2. On the staff login page, enter your Staff Number and Password.
3. Click on the Login button.
4. Complete the CAPTCHA verification to confirm you are a valid user.
5. Enter the passcode when prompted to access your account securely.
6. The OTP will be sent to a registered email address or mobile number.

How Employees Can Access RAHAL Using PNR or Ticket Number

Employees can alternatively access the RAHAL portal using their PNR or Ticket Number. Follow these steps:

• On the login page, select the “PNR/Ticket Number” tab at the top.
• Enter your PNR Number or Ticket Number in the first field.
• Type your Last Name in the next field exactly as it appears on your booking.
• Enter the CAPTCHA code displayed in the image for verification.
• Click on the Submit button to proceed.

Former Staff and Other Airline Employees Portal

The Qatar Airways Staff Travel Portal allows both former employees and partner airline staff to access staff travel services online. Each group has a dedicated login option to ensure secure access based on their eligibility and travel agreements.

Former Qatar Airways Employees Login

Former Qatar Airways staff can continue to enjoy staff travel benefits even after leaving active service through the Former Staff Login option on the portal.

Steps to Log In:

1. Visit https://stafftravel.qatarairways.com.qa.
   
2. Select the Former Qatar Airways Staff option.
   
3. Enter your Staff Number and Password in the respective fields.
   
4. Complete the CAPTCHA code verification.
   
5. Click on the Login button to access your account.
   

Once logged in, former employees can:

• View and book eligible staff travel tickets.
  
• Manage or cancel bookings.
  
• Review available routes and discounts.
  
• Check policy updates and eligibility details.

Other Airline Staff Login

Employees of other airlines that have a ZED (Zonal Employee Discount) or interline travel agreement with Qatar Airways can use this portal to access their staff travel privileges.

Steps to Log In:

1. Go to https://stafftravel.qatarairways.com.qa.
   
2. Select the “Other Airline Staff” option.
   
3. Enter your Ticket Number and Last Name as shown on your booking.
   
4. Type the CAPTCHA code for verification.
   
5. Click the Submit button to proceed.
   

After logging in, other airline staff can:

• Check flight availability for ZED or ID travel.
  
• Book, modify, or cancel staff tickets.
  
• Review travel entitlements and standby options.
  
• Access important updates related to interline travel policies.

Profile Management for Former Employees

Through the RAHAL dashboard, former employees can:

• Update personal details, email, and mobile number.
  
• Add or modify dependent information.
  
• Change passwords securely.
  
• View eligibility and staff travel entitlements.
  

All updates are protected by OTP verification to ensure account security.

Future changes require OTP verification:

• Changing Mobile Number → OTP to Email.
• Changing Email ID → OTP to Mobile.

Technical Assistance

For any login or access issues, former employees can contact the Qatar Airways IT Support Team through the official helpdesk link available on the portal’s homepage.

Features of the Staff Travel Systems

• Online Booking and Ticket Management
  
• Real-Time Flight Availability
  
• Dependent and Eligibility Management
  
• Policy and Travel Updates
  
• Secure Access and Verification

Staff Check-In Procedures

Staff members must complete check-in either online or at the airport, depending on their booking type. Confirmed travelers can check in via the Qatar Airways website or mobile app, while standby passengers must report to the airport counter to list for available seats and complete formalities.

Required Documents

When checking in for a staff travel flight, employees must ensure the following documents are prepared and valid:

• Passport: Must be current and valid for at least six months beyond the travel date.
  
• Visa(s): Include all necessary entry or transit visas based on your route and destination.
  
• Staff Identification: A valid Qatar Airways staff ID or other approved identification is mandatory.
  
• Travel Details: Keep a printed or digital copy of your booking confirmation or flight listing information for verification at the counter.

Check-In Options for Employees

For Confirmed Bookings (via QatarAirways.com)

Employees with confirmed tickets can check in online through www.qatarairways.com

 or the mobile app. This allows seat selection, baggage check, and boarding pass download up to 24 hours before departure.

For Standby Bookings (at Airport Counters)

Standby travelers must check in at the airport counters. Arrival at least 3 hours before departure is recommended. Seats are assigned based on availability and staff travel priority order.

Check-In Times and Reporting Guidelines

Online Check-In: Opens 24 hours and closes 90 minutes before departure.

Airport Check-In: Staff should report no later than 3 hours before departure.

Standby Passengers: Must remain near the gate until final boarding confirmation.

Boarding Priority for Staff Travel

Seats are allocated based on company-defined staff travel categories, typically in this order:

Duty travel (official assignments)

Confirmed staff travel bookings

Standby staff and dependents

Partner airline and ZED travelers

Types of Staff Travel Tickets

• ID90: 90% discount on base fare.
• ID50: 50% discount for certain routes or senior staff.
• ZED Tickets: For interline travel on partner airlines.
• Rebate or MyIDTravel Tickets: For personal or dependent use.

Standby Process and Confirmation Steps

List for the desired flight through RAHAL or at the counter.

Wait for seat availability updates near departure time.

Receive confirmation or next available option from airport staff.

Once assigned, collect the boarding pass and proceed to the gate.

Important Notes

• Access to the Qatar Airways staff travel system is limited to partner airline employees authorized under official ZED or interline arrangements.
  
• Travelers must carry a valid staff ID and travel authorization from their employer.
  
• Baggage allowances, check-in rules, and dress code standards may differ based on each airline’s policy.
  

Dress Code for Staff Travel

Acceptable Attire During Staff Travel

Employees traveling on staff tickets must maintain a professional appearance that represents Qatar Airways’ image. Acceptable clothing includes:

• Formal or smart-casual attire
  
• Collared shirts or blouses
  
• Dress pants or tailored trousers
  
• Knee-length skirts or dresses
  
• Closed shoes (formal or business-style)
  
• Business attire is preferred, especially in premium cabins

Prohibited Attire and Professional Standards

The following clothing items are not allowed while traveling on staff or concessionary tickets:

• Ripped or distressed jeans
  
• Shorts or mini skirts
  
• Sleeveless or low-cut tops
  
• Sportswear or gym clothing
  
• Flip-flops or beach sandals
  
• Clothing with offensive prints or slogans
  

Staff must always appear neat, tidy, and well-groomed, maintaining the airline’s professional standards throughout the journey.

Baggage Allowances for Staff Travel

Checked Baggage Rules

1. For Tickets Issued Through MyIDTravel:

• The baggage allowance follows the standard Qatar Airways staff policy as displayed during ticket issuance.
  
• Typically, the allowance depends on the route and booking class (Economy or Business).
  

2. For Manually Issued Tickets (IET) Under ZED Agreement:

• The baggage entitlement is determined by the ZED agreement between Qatar Airways and the respective partner airline.
  
• Employees should always verify baggage details with the ticket-issuing airline before travel.
  

Economy Class Allowance

• Weight-concept routes: 30 kg per passenger.
  
• Piece-concept routes: 2 pieces, each up to 23 kg (158 cm / 62 in total dimensions).
  

Business Class Allowance

• Weight-concept routes: 40 kg per passenger.
  
• Piece-concept routes: 2 pieces, each up to 32 kg (158 cm / 62 in total dimensions).

Cabin Baggage Policy

Dimensions, Weight, and Safety Guidelines:

• Economy Class: 1 piece not exceeding 7 kg (50x37x25 cm).
  
• Business Class: 2 pieces, combined weight up to 15 kg.
  
• Items such as handbags, laptops, or small briefcases may be carried in addition.
  
• Sharp objects, liquids over 100ml, and restricted materials are not allowed in cabin baggage.

Excess Baggage and Staff Privileges

• Staff travelers are expected to adhere strictly to baggage limits.
  
• Excess baggage is subject to space availability and may incur charges, depending on ticket type and route.
  
• Some staff tickets may not qualify for excess baggage discounts.
  
• It is recommended to pre-purchase additional baggage or repack to avoid inconvenience at the airport.
  

Special Requests and Services

Seat Requests

Seat selection is typically not allowed for staff travel passengers. However, in certain cases:

• When the flight has multiple vacant seats, the check-in agent may accommodate basic preferences such as window or aisle seating.
  
• Even after seat assignment, changes may occur at any time to meet operational or commercial needs.
  
• Employees are encouraged to remain flexible and cooperative, as seating adjustments are part of standard standby travel conditions.

Special Meals

For staff traveling on rebate or standby tickets, advance meal requests are not available.

• Travelers with dietary needs are advised to make suitable arrangements beforehand.
  
• Bringing light personal snacks is recommended for comfort, especially on longer flights where specific meal types cannot be guaranteed.

Infant Travel

Qatar Airways enforces particular rules for infants traveling on staff tickets:

• Infant safety seats are not permitted on board.
  
• Unaccompanied minors cannot travel on staff travel privileges.
  
• Employees traveling with infants should be aware of these limitations and plan their journey accordingly to ensure smooth boarding and in-flight comfort.
  

How to List for a Flight

To list yourself for travel under the staff program:

1. Access the RAHAL portal using your staff credentials.
   
2. Check available flights for your preferred route and travel date.
   
3. Submit a listing request for the flight you wish to travel on.
   
4. When selecting the class:
   
   • Choose RBD “E” for Economy Class.
     
   • Choose RBD “U” for Business Class.
     
5. Keep in mind that flight load visibility is limited until three days before departure. Typically, loads are capped at a buffer range (around +10 to +25) before full details become available closer to the flight date.
   

Rebate Ticket Listing

Staff members traveling on rebate tickets can list for flights using the appropriate platform based on how their ticket was issued:

• For IET (own carrier-issued tickets), the listing process must be completed through the new Qatar Airways (QR) listing system.
  
• For NIET tickets issued via MyIDTravel, all listings and modifications should be made directly within the MyIDTravel portal.
  

Both systems allow staff to view available flights, manage listings, and make updates before departure.

Visa and Passport Requirements

Passport Validity Rules

• All staff travelers and dependents must hold a valid passport with at least six months’ validity from the date of travel.
  
• The passport should have sufficient blank pages for visa stamps and immigration clearance.
  
• Expired or damaged passports will not be accepted at check-in or boarding.

Visa Requirements for Staff and Dependents

• Employees and their eligible dependents are responsible for ensuring they possess the appropriate visa or travel authorization for their destination and any transit points.
  
• Staff traveling on rebate or standby tickets must hold confirmed entry permissions before departure, as boarding may be denied without valid documentation.
  
• Visa-on-arrival facilities are subject to each country’s regulations and may not apply to staff travel.

Country-Specific Travel Restrictions

• Entry requirements vary by destination; some countries restrict travel for non-revenue or rebate ticket holders.
  
• It is essential to review the latest immigration and health guidelines before planning a trip.
  
• The most reliable sources for updates are IATA’s Travel Centre, official embassy websites, and Qatar Airways staff notices.
  
• Travelers should also check for COVID-19, vaccination, or political travel advisories that may impact eligibility to enter or transit through specific regions.
  

Qatar Airways Staff Travel Policy Updates

How Policy Changes Are Communicated (Rahal Portal & Email)

• All staff travel policy updates are officially shared through the RAHAL portal and corporate email notifications.
  
• Employees are encouraged to log in regularly to the RAHAL platform to review any new circulars, updates, or rule changes affecting ticketing, eligibility, or baggage policies.
  
• Important notices may also be displayed under the “Staff Travel News” section on the portal dashboard.
  
• For urgent updates, the HR or Staff Travel Department may send direct email alerts to ensure employees are informed promptly.

Recent Staff Travel Policy Updates for 2025

• Multi-factor login security added on RAHAL.
  
• Updated dress code and travel attire rules.
  
• Real-time flight load visibility in listing systems.
  
• Revised dependent travel documentation.
  
• Adjusted booking windows and ticket availability.
  
• Updated baggage allowances for select routes.
  
• Modified priority boarding sequence for staff.
  

Tips for Employees Using Staff Check-In

Avoiding Common Errors During Check-In

• Double-check flight details and booking status before reaching the airport.
  
• Ensure your RAHAL or MyIDTravel listing is correctly submitted.
  
• Arrive early—late arrivals may lose standby priority.
  
• Verify baggage limits and travel eligibility before check-in to prevent delays.

Keeping Travel Documents Ready

• Carry a valid passport, staff ID, and ticket printout at all times.
  
• Ensure your visa and entry permits meet the destination’s requirements.
  
• Keep digital and physical copies of important documents in case of system issues.

Managing Standby and Confirmed Bookings Efficiently

• Monitor flight loads regularly to choose flights with better boarding chances.
  
• If traveling on a confirmed booking, complete online check-in as early as possible.
  
• For standby travel, reach the airport well before departure to secure your place in the queue.
  

Always have a backup flight option in case your preferred flight is full.

Conclusion

Qatar Airways provides one of the most structured and transparent staff travel systems in the aviation industry. Whether traveling on duty or leisure, employees can manage bookings efficiently through RAHAL and MyIDTravel, follow dress code and baggage policies, and stay updated on travel guidelines. By adhering to the check-in rules and travel procedures, staff can enjoy a smooth and professional journey every time.

Note: The information provided in this section is based on official Qatar Airways staff travel resources and publicly accessible guidelines. Specific procedures may vary based on user eligibility and system updates.